The second-hand marketplace Shoppers Express Displeasure Over Size Updates
Vinted users have been reacting angrily following a change that caused items being listed as the wrong size.
This online marketplace has revised its measurement guidelines for women's and children's garments but did not contact all users about the change.
Digital Channels Response
Many shoppers and sellers have taken to social media saying Vinted listings now show a different size category than originally posted due to the recalibration.
Vinted explained the revised method more closely matches comparable marketplaces.
The platform has recommended to review their products and update the measurements by hand if necessary, resulting in member annoyance.
Size Classification Changes
Before the change, the sizes had both a single numeric size and a letter, such as S/8 or M/10.
The revised method features an alphabetical indicator and numerical range for example S/UK 8-10.
For certain items, the size labels have been reassigned - such as a large size used to be a 12 but now shows as UK 16-18.
Shopper Experiences
A fashion influencer, who produces content about larger sizing, said the change "makes both selling and buying harder".
"Not many brands say XL is a 20-22," the way the service now categorizes.
Another user, based in Glasgow, explained products she uploaded on Vinted with size 14 labels were appearing on the platform as measurements 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Required Changes
A different user, located in England, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"Personally, this is quite irritating, as I'm chronically ill and platform income has been essential for me since losing part of my income," she stated.
Platform Context
The service features exceeding 100 million members, including 18 million in the UK.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This isn't the first time where an unanticipated change to the app has proved unpopular: previously, the platform withdrew an update to its shipping options after backlash from users.
